Relating to a customer guide to home solar energy devices.

Contracts

• Bill Print & Mail Vendors: You must issue change orders to your billing vendors immediately. The statute requires "information about accessing the guide" to accompany each bill. You need to determine if your current contract allows for dynamic text insertion on the bill face or if a physical bill insert (stuffer) is required.
• Web Development: Service agreements for website maintenance must be updated to ensure a permanent, prominent link to the PUC guide is added and maintained.

Hiring/Training

• Customer Service Scripts: The guide will educate consumers on net metering, ancillary services, and contract terms. Your Customer Service Representatives (CSRs) must be retrained to answer inquiries generated by this guide. If the guide suggests customers "ask their provider about buyback rates," your CSRs must have that data ready.

Reporting & Record-Keeping

• Audit Trail: You must retain samples of billing statements from the relevant 12-month period to prove compliance during PUC audits.
• Website Archiving: Document the date the link goes live on your website to verify the timeline against the PUC’s publication date.

Fees & Costs

• Template Redesign Costs: Expect one-time fees from vendors to redesign bill templates to accommodate the required disclosure text.
• Postage/Printing: If you opt for a physical insert rather than on-bill text, postage weights and printing costs will increase significantly.